SMART

RESTAURANT ROBOT WAITER

OrionStar's service robot solution in restaurants focuses on Human-Robot collaboration. The smart restaurant robot waiter provides dynamic promotion and marketing, smart greeting and seating, as well as fast delivery and bussing to optimize efficiency and enhance customer satisfaction.

How

「 RESTAURANT ROBOT WAITER 」

Enhances The Dining Experience

ForBoss

Combat Labor Shortage
Enhance Service Efficiency by 300%

ForBoss

Combat Labor Shortage
Enhance Service Efficiency by 300%

ForServer

Reduce Walking & Repetitive Tasks
Increase Tips

ForServer

Reduce Walking & Repetitive Tasks
Increase Tips

ForCustomer

Enhance Dining Experience
Reduce Wait Times

ForCustomer

Enhance Dining Experience
Reduce Wait Times

LEARN MORE

HOW RESTAURANT ROBOT WAITER Collaborates In Food Delivery

Single & Multiple Point Delivery

Delivers to multiple tables in one trip, enhancing efficiency and convenience.

Dynamic Obstacle Avoidance

Moves freely in complex restaurant environments, avoiding collisions to ensure safety.

Wrong Item Alert

Provides reminders to prevent customers or staff from taking the wrong items, ensuring accuracy.

Multi-Robot Cooperation

Robots can collaborate, efficiently dividing tasks in the same space to enhance intelligence and operational efficiency.

Order Tracking

Integrates with the restaurant's order system for real-time updates on order status, allowing staff and customers to track delivery progress, improving service transparency and customer satisfaction.

What are the Benefits

Combat Labor Shortages

Robots enhance restaurant capacity without the need for breaks or sick leave

Alleviate Employee Stress

By decreasing the frequency of handling heavy items and hot trays, it alleviates work pressure and effectively lowers employee turnover rates.

Efficient and Safe Service

This minimizes the physical strain on waitstaff, reduces accidents, and increases accuracy in delivering to multiple tables.

Increase Customer Satisfaction

It allows waitstaff to concentrate on table service, reducing wait times and improving delivery efficiency.

Increase Revenue & Tips

By freeing up waitstaff to upsell, this leads to higher earnings and the potential for more tips.

Robot Waiter Enhances Restaurant Efficiency

At a global large chain restaurant, a robot waiter can deliver meals 150 times a day, handling 400-600 dishes over nearly 12 hours. This workload is equivalent to that of 2-3 human servers, as each human server delivers about 200 dishes per day. As of October 2024, robot waiters have been deployed in over 70 stores. The reliability and stability of OrionStar products are key factors in gaining the trust of the global large chain restaurant.

Global Large Chain Restaurant, China

Robot Waiter Enhances Restaurant Efficiency

Achievement

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Average Daily Active Hours:

11.7 hours

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Average Monthly Labor Savings:

Equivalent to 2-3 employees

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Average Daily Deliveries:

400-600 dishes

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Average Monthly Savings:

8,000-12,000 RMB

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Average Daily Active Hours: 11.7 hours

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Average Monthly Labor Savings: Equivalent to 2-3 employees

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Average Daily Deliveries: 400-600 dishes

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Average Monthly Savings: 8,000-12,000 RMB

How RESTAURANT ROBOT WAITER Collaborates In Table Bussing

Single and Multi-Point Collection

The robot supports both single and multi-point plate collection, efficiently gathering dishes and automatically returning them to the kitchen, enhancing cleaning efficiency.

Smart Summon System

Integrated with the Lucki-Button smart summon system, the robot promptly responds to requests, quickly reaching designated tables to collect dirty dishes, ensuring timely service.

Single and Multi-Point Collection

The robot supports both single and multi-point plate collection, efficiently gathering dishes and automatically returning them to the kitchen, enhancing cleaning efficiency.

Smart Summon System

Integrated with the Lucki-Button smart summon system, the robot promptly responds to requests, quickly reaching designated tables to collect dirty dishes, ensuring timely service.

What are the Benefits

Increase Table Turnover Rate

The robot supports both single and multi-point plate collection, efficiently gathering dishes and automatically returning them to the kitchen, enhancing cleaning efficiency.

Reduce the Risk of Dropped Dishes

Robots are more stable during transport, minimizing the chances of accidental drops caused by environmental disturbances.

Alleviate Employee Stress

Robots take on repetitive tasks like moving and cleaning, alleviating the physical strain on employees, which in turn enhances staff retention and stability.

Maintain a Clean & Comfort Dining Environment

By promptly removing dirty dishes, robots help maintain a tidy and pleasant atmosphere, enhancing the overall dining experience and encouraging repeat visits.

Efficient Dish Collection in Large-Capacity Restaurant

In a busy theme park restaurant serving over a thousand people daily, managing dirty dishes is challenging. Human servers often struggle, causing delays and a poor dining experience, which can lead to long wait times and customer loss.

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Each robot collects 2,000 to 3,000 dirty dishes daily, significantly improving table turnover rates.

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Operating for an average of 16.5 hours per day, robots enhance dish return efficiency by 300%.

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With autonomous navigation, the robots safely navigate crowded areas, freeing human staff for other tasks.

Large Theme Park Restaurant, Germany

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Each robot collects 2,000 to 3,000 dirty dishes daily, significantly improving table turnover rates.

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Operating for an average of 16.5 hours per day, robots enhance dish return efficiency by 300%.

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With autonomous navigation, the robots safely navigate crowded areas, freeing human staff for other tasks.

How RESTAURANT ROBOT WAITER Collaborates In Signature Dishes Promotion

Proactive Greeting

The robot extends a warm, proactive welcome to guests upon arrival, offering recommendations for signature dishes and trending events.

Entertaining Interactions

It captivates guests through engaging entertainment, showcasing performances such as singing and dancing.

Custom Routes

The robot is capable of navigating along custom routes for promotional activities.

Distributing Snacks

In the reception area, it thoughtfully distributes snacks to guests, creating a welcoming atmosphere.

What are the Benefits

Increase Sales

The robot boosts visibility for the restaurant and signature dishes, leading to higher sales.

Enhance Customer Experience

By distributing snacks in the waiting area, robots can capture customers' attention and alleviate the frustration of waiting, thereby improving customer satisfaction.

Create a Relaxed & Enjoyable Atmosphere

This helps raise the restaurant's profile and enhance the dining experience.

Restaurant Superstar and Traffic Magnet

The large Chinese restaurant chain, Xijiade Dumplings, has specialized in dumpling making for over 20 years. Known for its delicious dumplings made with premium ingredients, it is a favorite among families. The robot waiter engages young guests and enhances the dining experience for families.

XiJiaDe Dumplings, China

Restaurant Superstar and Traffic Magnet

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The intelligent follow mode frees up human pickers’ hands, significantly reducing physical exertion.

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Robot porters integrate with the ERP system, doubling order efficiency with dual pallets.

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6 robot porters work 21 hours daily, handling peak orders and boosting sales with ease.

How RESTAURANT ROBOT WAITER Collaborates In Greeting & Seating

Automated Guest Greeting

Robots automatically greet guests upon arrival and display the menu, creating a welcoming atmosphere.

Automated Guest Greeting

Robots automatically greet guests upon arrival and display the menu, creating a welcoming atmosphere.

Smart Seating & Guidance

By integrating with the restaurant's ERP system, robots efficiently manage seating arrangements and guide guests to their tables.

Smart Seating & Guidance

By integrating with the restaurant's ERP system, robots efficiently manage seating arrangements and guide guests to their tables.

What are the Benefits

Reduce Wait Times

Robots can quickly process customer information and arrange seating efficiently, minimizing wait times.

Enhance Customer Satisfaction

Efficient service and a novel experience can increase customer satisfaction and loyalty.

Improve Operational Efficiency

Smart seating arrangements and guidance reduce manual operations, enhancing overall efficiency.

Smart Restaurant Receptionist and Host

In a busy restaurant in Korea, during peak hours, waitstaff face heavy tasks like taking orders, delivering food, bussing, and processing payments, making it difficult to attend to waiting customers promptly. To address this issue, the restaurant introduced GreetingBot Mini.

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The GreetingBot Mini seamlessly connects with the restaurant's ERP system, intelligently providing available table options and guiding customers to their seats. Customers can also place orders directly on the robot, significantly reducing wait times and greatly enhancing their dining experience and satisfaction.

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Additionally, the GreetingBot Mini, with its charming appearance, attracts many visitors, becoming a highlight of the restaurant. It also effectively reduces the workload on staff, allowing them to focus more on providing quality service.

Restaurant, Korea

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